& Returns

We use Royal Mail Tracked services to send your parcels within the UK. For international deliveries, we use a combination of courier services and Royal Mail International Tracked services.

When your order has been dispatched, we will email you to let you know. We usually dispatch within 1 working day of receiving your order.

Please note that the estimated times for delivery exclude weekends and bank holidays and should be used as a guide only. The estimated delivery times are from the date your order is dispatched. We cannot guarantee that items will not be subject to random checks that may cause associated delays and charges. GOSS & GENUS is not responsible for delays caused by customs clearance processes in shipping destinations.

Once items have been dispatched, we are unable to redirect orders.

All orders must be signed for on delivery.

Delivery Times


Free delivery within the UK. Royal Mail Tracked Services within 5 working days.


Royal Mail International Tracked Services within 4 or 5 working days

*Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.


Royal Mail International Tracked Services 5 to 14 working days.


Subject to compliance with the above returns procedure and unless you have asked for an exchange, we will refund to you the price for the returned unused purchased products, within 14 days of receiving the products back at our studio.

Your refund will be credited to the original payment card. Please note that refunds can take up to 30 days to appear in your account, dependent on your bank’s processing times. We will email you with notification upon completion of your refund.

Shipping fees cannot be refunded.